ManageEngine commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to examine the potential ROI of Service Desk Plus.
The independent study concluded that organisations can achieve benefits up to a net present value of $2.08 million, with a payback period of less than six months.
This independent study aims to help you estimate the potential financial impact of implementing ServiceDesk Plus in your organisation.
In the study Forrester anonymously interviewed four ServiceDesk Plus customers across industries and collated their benefits with costs into a single composite organisation.
The benefits of ServiceDesk Plus enjoyed by this composite organisation are quantified in the study on Forrester’s robust methodology.
Review Forrester’s findings here.